Return Eligibility

Customers may request a return or replacement if:

• The wrong product was delivered.
• The product arrived damaged.
• The product is defective.
• The delivered product is significantly different from the product ordered.

Reporting a Problem

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• Your name and contact number
• A description of the issue
• Clear photographs or videos showing the product and packaging, where applicable

Our team will review your request and determine the appropriate resolution.

Refunds

If your refund is approved, the refund will be processed using the applicable payment method or another mutually agreed method.

For Cash on Delivery orders, the refund process may require additional information from the customer before the refund can be completed.

The time required to receive a refund may vary depending on the payment method and financial institution.

Exchanges & Replacements

Where appropriate, HerbCanal may offer a replacement instead of a refund.

Replacement availability may depend on product availability at the time the request is approved.

Non-Returnable Situations

A return or refund may not be accepted when:

• The product has been opened or used, where hygiene restrictions apply.
• The customer has changed their mind after receiving the product.
• The product has been damaged through misuse or improper handling.
• The customer provided an incorrect or incomplete delivery address.
• The return request is made outside the applicable return period.

Order Cancellation

If you want to cancel your order, please contact us as soon as possible.

Orders that have already been processed, dispatched, or handed over to the courier may not be eligible for cancellation.