Information We Collect

When you place an order or interact with HerbCanal, we may collect information such as:

• Full name
• Mobile phone number
• Email address
• Delivery address
• Billing information
• Order details and purchase history
• Information you provide when contacting our customer support

We may also collect limited technical information, such as your device type, browser information, IP address, and website activity, to help us improve our website and services.

How We Use Your Information

We may use your information to:

• Process and confirm your orders
• Arrange delivery of your products
• Contact you regarding your order
• Provide customer support
• Process payments where applicable
• Improve our website and customer experience
• Prevent fraudulent or unauthorized transactions
• Send promotional messages where permitted and where you have opted to receive them

Sharing Your Information

HerbCanal does not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers, such as courier companies, payment processors, technology providers, and customer-support services, when required to process and deliver your order or provide our services.

Payment Information

Payments may be processed through third-party payment providers. Where applicable, your payment information is handled by the relevant payment provider according to its own privacy and security practices.

Cookies

Our website may use cookies and similar technologies to remember your preferences, improve website functionality, understand website traffic, and provide a better shopping experience.

Protection of Your Information

We take reasonable measures to protect the personal information provided to us from unauthorized access, misuse, alteration, or disclosure.

However, no online service or method of electronic transmission can be guaranteed to be completely secure.

Third-Party Services

Our website may use third-party services, including payment providers, courier services, analytics tools, or other service providers. These third parties may have their own privacy policies governing the information they process.

Changes to This Privacy Policy

HerbCanal may update this Privacy Policy from time to time. Any changes will be posted on this page, along with an updated “Last Updated” date.